They still offer the same $1.95/minute “fee for call†900 number, but they also claim to also offer a non-fee phone number direct to Quicken, but I could not find this number on their website. (Note: support for Quicken 98 and 99 ended April 20th, and will end for Quicken 2000 on May 18th, 2004)įor Quicken 2004, Quicken claims improved Macintosh support. This site supports current and many past versions which is also impressive. However, the data to cover issues and problems is so vast that it can take a long time to find the proper solution to a problem. You can usually find a fix or work-around to most problems by searching this area. To be fair, Intuit did and does have an extensive Quicken FAQ and help support web site, and product updates are also handled there as well. I even considered changing to another program, but what are my choices without switching to a PC? There was no email support, poor “live†(non-FAQ) web support, and this phone support became expensive to call EVEN if just reporting a bug. And until this 2004 release, the Macintosh products had only one real support option: a charge of $1.95 per minute to call a 1-900-phone number. I was loosing faith in Intuit to properly support Quicken, especially on the Macintosh. Many of these problems I reported as a beta tester many versions ago, and they still went unfixed from version to version. And add this all to the ability to (supposedly) quickly export all your transactions right into Turbo Tax, making that year end tax chore considerably easier, and this is an amazing piece of software.īut with complexity comes a price, and for many years, there have been so many issues, bugs, crashes, and data corruption errors plaguing this product that I often become aggravated just trying to use it correctly.
While the program is easy to learn on the surface, the complex abilities of this program are still sufficient enough to handle almost all personal and small business financial needs. Quicken is an amazing product that offers so many features as to satisfy every user with plenty of user options. Recently integrated on-line services makes keeping accounts always easily up to date without having to enter every transaction manually, and this feature in Quicken seems to improve with every release being one of this releases bright spots. I do budgets, and rely heavily on the ability to easily and quickly reconcile checking, credit card, and portfolio accounts. I have been a Quicken user since the early 90’s, and keep everything in Quicken including my checking accounts, credit card transactions, assets, and tracking all my stocks, bonds, and other investments. On the other hand, for quite some time the lack of customer support for Mac products, the ever-increasing number of unfixed bugs, and even reported and confirmed bugs still going unfixed, and I was quickly reaching a breaking point with Quicken.
I have my entire financial life is in this program and use the software almost every day. On the one had, I feel Quicken is one of the most useful pieces of software I have ever owned, and it has, in the past, worked fairly well on the Mac. I have a love / hate relationship with Intuit.
Stick with me here as I am writing this as I investigate Perhaps the ugly work-around may be worth the time.
But as it turns out, this problem only affects a small percentage of the existing users (like me), so I decided to take a second, closer look. I said on initial use, there were serious problems using the new software that may leave some users stuck at Quicken 2003. In my review of the MacWorld trade show earlier this year, I took a cheap shot at Intuit and Quicken, basically saying that Quicken 2004 was a release to forget.